Screendesk - Trust Center
Compliance and Security Portal for Screendesk.
Screendesk positions its mission around making customer support teams more productive through instant screen recordings and video calls that speed ticket resolution, with an emphasis on communication, efficiency, and no-download workflows integrated into help desk software. It envisions transforming customer support experiences through innovative video support solutions that enhance communication and operational efficiency across support interactions.
Framework overview
An overview of Screendesk's compliance status across common frameworks like SOC 2, ISO 27001, ISO 9001, and GDPR.
SOC 2 Type 2
In progress
25Policies
An up to date list of policies published internally by Screendesk.
Compliance & Regulatory Monitoring
Backup, Business Continuity & Disaster Recovery
Vulnerability & Patch Management
Acceptable Use & Workstation Security
Information Sharing & Transfer
Incident Response & Breach Notification
Encryption & Crypto Controls
Security & Privacy Awareness Training
Policy Management & Exception Handling
Secure Software Development Lifecycle
Privacy & Data-Subject Rights
Retention & Secure Disposal
Vendor & Third-Party Risk
Logging, Monitoring & Audit
Physical Security & Environmental
20Controls
An up to date list of controls published internally by Screendesk.
Employee Access
Contact Information
TLS / HTTPS
Employee Verification
Secure Devices
Encryption at Rest
Public Policies
Code Changes
2FA
Sanitized Inputs
App Availability
Backup Restoration Test
Access Review Log
Planning
Production Firewall & No-Public-Access Controls
Monitoring & Alerting
16Subprocessors & Vendors
Third-party vendors and subprocessors used by Screendesk.
Amazon Web Services (AWS)
SOC 2,ISO 27001,ISO 42001,PCI DSS
Better Stack
SOC 2,GDPR
Brevo
ISO 27001
ChatGPT
SOC 2,PCI DSS
Cloudflare
SOC 2,ISO 27001,PCI DSS
Deepgram
SOC 2
Hetzner Online GmbH
PCI DSS
HubSpot
SOC 2,ISO 27001,HIPAA,GDPR
Intercom
SOC 2,ISO 27001,GDPR,HIPAA
Linear
SOC 2,GDPR,HIPAA
PostHog
SOC 2,GDPR,HIPAA
Render
SOC 2,ISO 27001,HIPAA,GDPR
Sentry
SOC 2,ISO 27001,HIPAA
Slack
SOC 2,HIPAA
Stripe
SOC 2
Whereby
ISO 27001
2Resources
Additional resources and links shared by Screendesk.